Reigniting Leadership Spark for a Life Insurance Giant
Client: Top-Tier Life Insurance Company (APAC)
Challenge: Overwhelmed Senior Managers → Stagnant Innovation + Poor Delegation
Solution: Focused Discovery + Emotional Intelligence (EI) Workshops + 1:1 Coaching
Results: Stronger Succession Planning | 92% Delegation Success | 3-Month Timeline
Situation: Leadership Under Pressure
The client’s senior management grappled with:
- Decision Fatigue: 70% of leaders were working over 12 hours daily, leaving little time for strategic thinking.
- Delegation Gaps: Teams felt micromanaged, leading to burnout and a 45% attrition rate among mid-level talent.
- Innovation Freeze: No new initiatives had been launched in the past 18 months, signaling a stalled leadership culture.
Task: Diagnosing the Root Cause
Excellential’s 3-Pillar Discovery Approach:
- Focus Groups (10+ Sessions): Identified key behavioral barriers:
- Fear of losing control — 58% of leaders admitted struggling to delegate.
- Lack of Emotional Intelligence (EI) tools to effectively motivate and empower teams.
- 1:1 Leadership Interviews (25 Leaders): Uncovered deeper cultural dynamics:
- Absence of personal branding or visibility strategies.
- A prevailing “hero culture” that discouraged delegation and collaboration.
- Data-Driven Insights: HR metrics revealed that 60% of promotions were based on tenure rather than demonstrated competency.
Action: Tailored Interventions
- Case Study Learning (Month 1)
- Curated real-world scenarios such as “Delegating Without Losing Control.”
- Leaders engaged in peer-led problem solving to apply insights directly to their roles.
- Emotional Intelligence Workshop (Month 2)
- “Go-To Person” Mapping: 85% of participants discovered trusted allies they had previously overlooked.
- Active Listening Drills: Leaders role-played team conflicts using structured EI frameworks.
- 1:1 Coaching (Month 3)
- Personal Power Sessions:
- Developed distinct leadership brands (e.g., “The Visionary” vs. “The Executor”).
- Applied practical tools like “The 30% Rule” — delegate 30% of tasks weekly to empower teams.
Result: A Leadership Renaissance
Results & Impact (After 3 Months)
| Metric |
Before |
After (3 Months) |
| Delegation Success Rate |
35% |
92% |
| Employee Innovation Ideas/Month |
0 |
8+ (piloted) |
| HR Succession Plan Readiness |
“Ad-hoc” |
Tiered Talent Pipeline Established |
Qualitative Wins
“I stopped being the ‘fixer’ and became the ‘empowerer’ — my team’s productivity doubled.”
- HR Impact: Introduced a ‘Delegation Dashboard’ to continuously track leader progress, coaching effectiveness, and delegation quality.
Are your leaders overwhelmed managers or empowered strategists?
When your senior team is buried in daily tasks, innovation stalls, and talent leaves. We help leaders rediscover their spark, master delegation, and build teams that thrive.
Ready to transform your leadership culture from overwhelmed to overachieving?
Let’s Talk: support@excellential.com
Your call center shouldn’t be a cost center—it should be a growth engine. Let’s diagnose your team’s gaps and realign for higher CSAT, lower costs, and happier customers?
