Case Study

Case Study: Feedback Loop for a Mid-Sized IT company that provides cloud solutions.

How a Simple 360-Degree Feedback Loop Unlocked the True Potential of a Growing IT Team

Industry: Information Technology (Cloud Solutions)
Client: A mid-sized IT firm with 180 employees.
The Challenge: Like many growing tech companies, the Cloud solutions company was successful but faced hidden growing pains. They knew they had talented people, but struggled to answer critical questions:

“Who are our future leaders?”
“Are our teams collaborating effectively?”
“How can we help our people grow in the right areas?”

They had gut feelings, but no clear data to guide their decisions on promotions, development, and team structure.

The Challenge: Navigating Growth Without a Map

The Cloud solutions company was thriving on the outside, but internally, they were navigating by instinct. Promotions sometimes felt like a guessing game, and training programs were generic. They lacked a clear picture of their team’s dynamics, which created uncertainty about:

Succession Planning: What happens if a key manager leaves?
Skill Gaps: Where are the hidden strengths and weaknesses across teams?
Employee Development: How can we give people personalized growth paths?
Team Cohesion: Are there communication breakdowns we can’t see?

They needed a way to turn subjective opinions into objective, actionable data.

The Excellential Solution: A Mirror for the Entire Organization

We proposed a comprehensive 360-degree Feedback program. The goal was simple: to give every individual, and the organization as a whole, a clear and honest reflection of their strengths and opportunities.
Here’s how we did it, in human terms:

We Gathered Every Perspective: For each of the 180 employees, we collected confidential feedback from their manager, peers, and direct reports (if applicable)—at least 5 pieces of feedback per person. In total, we gathered 720 unique perspectives.
We Focused on What Matters: The feedback wasn’t about technical skills. It focused on the human skills that fuel success in a collaborative IT environment: Interpersonal Skills, Emotional Intelligence, Collaboration, Managerial Effectiveness, and Leadership Capability Building.
We Provided Two Levels of Insight:
- For the Individual: Each employee received a private, easy-to-understand report showing how they were perceived across these key areas. This wasn’t for a performance review, but for personal development—a gift of self-awareness.
- For Leadership: We provided a confidential, high-level analysis of the data across the entire organization and by department. This synopsis revealed patterns and trends without exposing any individual’s private feedback.

The Results: From Data to Decisive Action

The 360-feedback process gave the Cloud solutions company the clarity it needed to stop guessing and start building strategically.

Identified Hidden Talent: The data revealed unexpected leaders—individuals with strong collaboration and emotional intelligence who were now visible for key project initiation roles and succession planning.
Created Targeted Training: Instead of generic “leadership training,” they could now invest in specific programs to address common development needs, like “Conflict Resolution for Engineering Teams” or “Effective Feedback for New Managers.”
Understood Team Dynamics: Leadership gained insights into how different departments functioned, identifying pockets of brilliant collaboration and areas where communication could be improved.
Empowered Employees: Individuals felt heard and gained a valuable roadmap for their own professional growth, boosting engagement and morale.

In simple terms, the Cloud solutions company moved from hoping they had the right people in the right roles to knowing it.

A testimonial from the CEO:
“The 360-feedback was like turning on the lights in a room we’d only been able to feel our way around. Excellential gave us a mirror, and what we saw was a talented team with even more potential than we knew. The individual reports fostered amazing growth conversations, and the organizational data became the foundation for our people strategy. It was the single most impactful investment we’ve made in our culture.“

Is your organization running on gut feeling when it comes to your people?

You have talented individuals, but are you sure you’re unlocking their full potential? A 360-degree feedback process provides the clarity you need to build a stronger, more resilient, and more aligned organization.

Ready to see the full picture? Let’s talk.
Contact Excellential Today: support@excellential.com